Viking specialists · Sonoma
Independent repair for Viking refrigerators, stoves, ranges, cooktops and ovens across Sonoma — genuine OEM parts, 365-day warranty.
4.9/5 · 885 verified customer reviews
A Viking range or built-in refrigerator rarely fails on a quiet day — it goes down the morning before a tasting-room lunch or a full house off the Plaza. That is the call we take most in Sonoma: a pro Viking unit that ran for years and now needs a specialist, not a generalist guessing at a $6,000 appliance.
The local housing stock makes every install its own puzzle. The thick-walled adobes and East Side Victorians near Spain Street were never framed for a 48-inch pro range. Up Highway 12 through Boyes Hot Springs and into Glen Ellen and Kenwood, harder well water and the long dry summer age a sealed system and an oven sensor fast. Whatever the symptom, we diagnose first and quote a clear price before any work. To book, call (628) 209-6820.
We are an independent repair company, not affiliated with or authorized by Viking, and not factory-certified.
What we service
Built-in and column refrigerators run by the sealed system: compressor, evaporator and condenser fans, defrost heater and drain, door gasket, air damper, and the thermistor reading cabinet temperature. When the fresh-food side warms while the freezer holds, we check the damper, fan, or thermistor before the compressor. (Viking freezer drawers and wine units share this sealed system too.)
The gas deck: sealed and open burners, spark module and igniters, porcelain and cast-iron grates, and the brass orifice and VariSimmer setting that idle a Viking at a true low flame. Runaway heat or an uncontrollable simmer traces to a failing surface valve, a fouled igniter port, or a worn surface control.
The cavity in Viking ranges and wall ovens: bake and broil elements, the glow-bar igniter on gas models, the RTD sensor, the convection fan, and the door hinges and spring that keep the seal tight. Drifting temperature, a mid-roast shutoff, or a sagging door points to the RTD sensor, a tripped thermostat, or worn hinges — and we finish with a true calibration.
Common faults
Usually a kinked or frozen supply line and a weak inlet valve. We reroute the line and fit a genuine valve so flow returns.
A compressor clicking on and off while the cabinet warms is rarely the compressor — most often a failed start relay and overload protector. We fit genuine parts and restore a normal run cycle.
When a burner can't be turned down and the knob markings peel, a surface valve is passing too much gas. We fit a genuine valve so VariSimmer is controllable again.
An oven that dies partway through a roast is usually an overheating control thermostat tripping the safety. We fit a genuine thermostat and verify the cavity holds steady.
Worn hinges and a failed door spring let the door sag, so it won't latch and heat escapes. We fit OEM hinges and spring, realign the door, and confirm a tight seal. (A stuck air damper or drifting thermistor causes the matching uneven-cooling complaint on the fridge side.)
Reviewed by Sonoma-area owners
Water dispenser on our Viking slowed to a trickle and then quit. The tech found a kinked, partially frozen line and a weak inlet valve. He replaced the valve with a genuine part and rerouted the line. Flowing again. Needed a follow-up visit for the part, but he kept me posted throughout.
Heard the Viking compressor cycling on and off rapidly and the food started thawing. The tech tested and found a bad start relay and overload protector. He installed genuine parts and the compressor settled into a normal cycle. Cold within hours. Same-day visit saved a freezer full of food.
Knobs on our Viking range got so hot the markings were peeling, and one burner ran wild. The tech found a failing valve letting too much gas through and replaced it with a genuine Viking valve. Simmer is controllable again. Friendly, fast, and the labor's backed for a year.
Oven on our Viking range kept shutting off after twenty minutes. The tech traced it to an overheating control thermostat tripping the safety. He installed a genuine thermostat and it's held steady through long roasts since. Booked it the next morning. Honest diagnosis, no parts I didn't need.
The oven door on our Viking wouldn't latch and heat leaked out the top. The technician found worn door hinges and a failed door spring. Both were replaced with OEM parts and he adjusted the alignment. Door seals tight now and preheats fast. Backed by a year labor warranty too.
Why Sonoma Sub-Zero Repair
FAQ
No. We are an independent repair company specializing in high-end appliances since 2005. We use genuine OEM Viking parts, but we are not affiliated with or authorized by Viking and not factory-certified — and we never claim to be.
Three categories: refrigeration (built-in and column refrigerators, plus freezer drawers and wine storage on the same sealed system), stoves, ranges and cooktops, and ovens — both the oven inside a range and standalone wall ovens.
Yes. Short-cycling is a same-day priority because a warming cabinet can cost a freezer full of food. It is usually a failed start relay and overload protector, not the compressor. We carry the parts and restore a normal cycle.
It depends on the part — a start relay or RTD sensor is modest; a sealed-system or control repair sits higher. The diagnostic fee is $89, we quote before any work, and every repair carries a 365-day parts-and-labor warranty.
Book your repair
Tell us the model and symptom; you get a clear price before any work.
